1. How do I get help?
For Technical Support, or to be put in touch with your advisor, contact firstname.lastname@example.org
2. Can I talk to other students?
Absolutely. You can access students in any of your classes through the Communication area in Blackboard. You can contact them individually by email, or as a group on discussion boards. If you'd like to talk to someone before applying, send us an email and we'll ask someone to contact you.
3. How do I get in touch with my instructor?
Simply go to the Communication area in Blackboard to find your Instructor's email address.
4. How do I drop a course?
Before dropping a course, we'd ask that you discuss it with your Advisor first. To
drop, you simply access the Drop Form. Depending on when you drop the course, you may be
responsible for a certain amount of tuition and/or fees, so be sure to review the information carefully before making your decision.
5. How do I add a course?
You can add a course after online registration has closed and prior to the first week of the semester . To do this, simply
complete an Add Form which is found under Go To Class. You should always consult with your
Advisor first to make sure you have the prerequisites you need.
6. How can I keep track of what courses I've taken?
You can access the Student Information Center using your User ID and password that will list all the courses you've taken, including the semester, credits and grade for each. Additionally, you can use
the Student Information Center to update your contact information, access a variety of forms.
7. How do I get another copy of my voucher?
You should always print a copy directly from the online registration screen if your company requires one. You can get another copy online via the Student Information Center.
8. How do I pay for classes?
How you pay for classes will depend on the Tuition Assistance policies of your company.
For information on paying by check, credit card or company voucher/letter
of credit, visit the Payment section of this site.
If you need more information on the
Tuition Assistance policies of your company, please complete the Tuition Request Form to receive
a detailed breakdown of tuition costs and contact information for Tuition Assistance
within your company.
9. How do I get a copy of my grades?
Grades are sent via US Mail at the end of every semester. If you have not received your grades within three weeks after
your last class please send an email via Contact Us.
10. How do I apply for a certificate?
Simply log into the Student Information Center and click on the link for Forms. Then find the Application for Certificate, print it out and complete. Then send it along with payment according to the instructions.
11. How do I apply for graduation?
Simply log into the Forms page of the Student Information Center and click on the Application for Graduation. Then print it out and complete it according to the instructions.
12. Why do I need a proctor?
Pace developed its proctoring system to protect the reputation of the University and guarantee that the degree you earn and present to the world is both earned and meaningful. The intent is to help us verify that the person who completes the proctored exams followed all necessary guidelines and is actually the individual receiving credit for the course. In addition, it will ensure that you graduate with all the knowledge implied by the Degrees or the Certificates.
13. Do all courses require a proctor?
Most courses do require a proctor for the Midterm and/or Final exams.
14. Do all exams for a particular course require a proctor?
No, many courses have numerous assessments throughout the semester. Some of these assessments are short quizzes, written submissions, homework assignments, etc. A proctor will only be needed to supervise any major examination in which verification is required, such as a midterm or final exam.
15. Who is acceptable as my proctor?
There is a listing of acceptable types of proctors under Proctor Requirements. Relatives, co-workers and students in the NACTEL program are not eligible to serve as proctors.
16. What will my proctor's responsibilities entail?
You can print out and provide your selected proctor with the Proctor Guidelines.
17. Does my proctor need to have knowledge of the subject matter?
No, the proctor's role is to supervise the examination. He or she does not need to have any knowledge of the subject matter.
18. Is my proctor required to have email and Internet access?
Yes, it is important that your proctor have email and Internet access. There will be times throughout the semester when information will need to be sent to your proctor. Email will guarantee that the message gets to your proctor in a timely manner.
19. What steps do I take to establish an approved proctor?
Follow the steps outlined in the Proctor Application Process of this Web site.
20. Does my proctor need to have the proctor application notarized?
Yes, the completed online proctor application must be signed and notarized by your proctor before faxing or mailing it back. However, if your proctor is already an approved proctor in our program or is from an official testing service or learning/tutoring center, then the form can just be signed by your proctor prior to returning it. No notarization will be needed.
21. When is the notarized proctor application due?
Check the online calendar for the specific
semester in which you are enrolled.
22. Where can I get a copy of the Proctor Application?
You can print out a copy of the Sample Proctor Application and access the Online
Proctor Application directly online.
23. I can't print out a copy of the completed Proctor Application.
Try using Internet Explorer if you are using Netscape or another browser. If it
still does not print out, please contact the NACTEL Proctor Advisor.
24. How can I access the Online Proctor Application?
Use the same user name and password that you use to access your Blackboard classes.
If you don't recall your password, try our Password
25. Can I change my proctor?
Yes. Please follow the steps outlined in the Selecting a New
Proctor section of this Web site.
26. Has my proctor been approved yet?
You should have received an email once your proctor was approved. If not,
contact the NACTEL Proctor Advisor
to find out if your signed and notarized application has been received and processed.You can also check the Student Information Center.
Proctored Exam FAQ
28. How can I access information for my proctored examinations?
Students can access the information for their proctored exams by going into their
course via Blackboard and clicking on the Course Information button on the left hand side
of the screen. Here you will see a link that says "Proctored Exam
29. Where can I get a copy of the Student/Proctor Verification form?
You can access the verification form through Blackboard. Click on the Course
Information button on the left hand side of your screen. You will see a link that
says "Student/Proctor Verification Form." Alternatively, students and
proctors can access the form on the Pace
University/NACTEL Web site.
30. My proctor does not have the password to access my exam.
Only approved proctors are sent the exam passwords. These are sent via an email
attachment. They are also accesible via the Proctor Information Center in
which all approved proctors have access to. If your proctor did not receive the attachment or forgot his/her login
information to the website, please contact the NACTEL Proctor Advisor in advance of the date you intend to take
31. I'm with my proctor and we can't access the exam.
Make sure your proctor is typing the password exactly as it appears on the form.
If this doesn't work, try contacting the NACTEL Proctor Advisor or the
Instructor for the course to verify the password with the Proctor. (Note: Students will not be
given the password directly.) Please be prepared to let us know
what error message you are getting.
32. My proctor accessed the exam, but it's not printing out correctly.
If your exam is required to be printed out, the exam will need to be reset. Contact either the NACTEL Proctor Advisor or your
Instructor. If you cannot reach anyone, please leave a detailed message and within
24 hours or less someone will get back to you. If you're still having trouble after
the exam has been reset, you might need to try a different browser.
33. My proctor accessed the exam, and I started taking it online --
but the computer froze during the exam. We had to reboot the system and can't get
back into the exam now.
The exam will need to be reset. Contact either the NACTEL Proctor Advisor or your
Instructor. If you cannot reach anyone, please leave a detailed message and within
24 hours or less someone will get back to you.
34. I finished the exam and clicked on the SUBMIT button, but got an
error message. Was it submitted okay?
First check in Blackboard to see if the exam was submitted. Click on
"Tools" and then "My Grades." Find the appropriate column and,
if the exam was submitted successfully, you'll see either a number grade or an exclamation
point (which means the instructor still needs to review and grade some of the questions).
If you see a question mark or a lock, please contact the NACTEL Proctor Advisor or
your instructor to see if the exam was successfully submitted. If it wasn't, the exam
will need to be reset and you will need to take it again. Unfortunately, no answers are
saved if the test is not successfully submitted. If you are able to still view the exam on the screen and can print out a
copy, your Proctor can fax a copy of that to your Instructor with the signed verification form.
35. What do I need to participate?
All you really need is a fairly up-to-date computer system and Internet access, but check
out our Technical Requirements for the specifics.
36. Do I really need 128 Megabytes of RAM?
The Technical Requirements we provide are recommended, not minimum requirements. You could
certainly take the courses on a slower computer - but keep in mind that downloads will be
slower as will navigating around the Blackboard software. You may also run into problems.
37. Why do I need a CD-ROM drive?
More and more text books are becoming available on CD-ROM, and some courses may even
require a CD-ROM as part of its course materials, so it is important.
38. Do I really need sound and audio capability?
There is both audio and video in most courses, so you do need that capability on your computer.
39. What computer skills do I need?
You should really be able to create, save and manage files on your computer, be
comfortable installing software, sending and receiving email messages with file
attachments and pasting text from a word processor into an email message. But, if you
don't have all these skills - don't worry. You'll just need to learn as you go, and that
might require a bit more time each week with your classes.
40. How do I get technical help?
You can reach Technical Support Monday through Friday from 9am to 4pm EST at 914-422-4465.
Or, simply send an email to email@example.com.
Be sure to include your name, semester, the class you are taking as well as the section,
what browser and version you are using and your operating system. This will just help us
answer your question more quickly.
41. What kind of Technical Support can I get?
Pace's Technical Support department can help you out with any problems you are having on
the Pace/NACTEL Web site or within Blackboard. They cannot
provide support for software programs or other issues related to your individual computer.
42. Can I use a Mac?
Our instructions are written for PCs, and not for Macs. However, a seasoned Mac user could
most likely translate PC instructions for Mac, but in general we advise using a PC to take these courses.
43. I can't log into Blackboard.
Make sure you are typing in your username and password correctly. Remember, most
username's are case sensitive. If you have no success, you can reach Technical Support
Monday through Friday from 9am to 4pm EST at 914-422-4465 or firstname.lastname@example.org. Include your name and
semester, as well as any classes you are taking. This will help us answer your question
44. My password isn't working.
First try our Password
Recovery System to make sure you are using the right password. If still having trouble, you should contact Technical
Support. We're available Monday through Friday from 9am to
4pm EST at 914-422-4465 or email@example.com.
Include your name and semester, as well as any classes you are taking. This will help us
answer your question more efficiently.
45. I'm having trouble uploading my files in Blackboard?
Try renaming the file and sending it again. On occasion, if an error occurs mid-way
through sending it -- a partial entry exists, and the server won't let you load another by
the same name. If that doesn't work, contact your instructor. Sometimes they will accept assignments by email.
46. I can't get into my quiz. What happened?
If you accessed the quiz and received an error when you tried to submit
it, here are some possible reasons:
- You may have accessed the quiz more than once. For instance, if you open the quiz and
then print it - the browser will see this as a second request. The same is true if you
resize the page while viewing the quiz.
- If you hit the BACK button, and then went into the quiz again - the software will give
you an error because you've accessed the test more than once.
- Sometimes there is a interruption or miscommunication from the browser resulting in an
incomplete submittal. For instance, your session may have timed out or you may have lost
your Internet connection. When you try to get back in, you get an error message.
When this does happen, you should either print out or record the error message, and
then contact your instructor. He or she can reset the quiz for you so you can take it
47. I have other questions that are not answered here. How can I get
You can use the Search box in the upper right hand corner to search for a particular word
or topic. Or, you can visit the Contact Us page, and select a
topic or question and your email will be directed to the appropriate person. Finally, you
can access any one of our other FAQs to answer questions about Program, Admission
or Registration issues.