Pace is
currently working with Smarthinking.com
to offer math tutoring specifically for MAT 125 Technical Math and
OIS 090C Academic Skills Seminar. To gain access to tutoring sessions
you must have a User ID and Password. Instructions for obtaining one
can be found under External Links in Blackboard.
As a participant in the Pace University/NACTEL program, you will have
access to:
Drop-In Study
Sessions. Topic-specific study sessions available at set times
seven days a week for unexpected questions or for those who prefer
a group-learning environment
Pre-Scheduled
Tutoring. One-on-one personal assistance via chat, virtual white
boards and other feedback tools.
Independent
Study Resources. You can access top resources in specific subject
matter including interactive educational content, diagnostic tests,
online textbooks as well as FAQs posed to Smarthinking.com tutors.
Please note
your feedback is very important to Pace. Contact
Us and let us know what you think of the service!
Once you are logged in, you can access Smarthinking.com e-structors
at the Math Lab. Live math tutors are available during the following
hours:
Monday
- Thursday: 7am - 10am and 4pm - 1am EST Friday: 7am
- 10am EST
Saturday: 10am - 2pm EST
Sunday: 4pm - 1am EST
Help and Feedback
As with any new technological endeavors, glitches will occur. If you
have experienced any problems, Smarthinking.com offers a number of
customer service options and will work to quickly answer any questions
you may have.
For technical support and specific questions about navigating the
Smarthinking.com Web site, please refer to the following options:
Phone -
Call 1-888-688-7560 during live math tutoring hours (listed above)
to talk to a customer service representative.
Online Chat
- Utilize the "Online Chat" feature during live math tutoring
hours (listed above) to chat online with a customer service representative.
The "Online Chat" feature can be accessed by clicking the "Support"
button on the Smarthinking.com home page. This option is perfect
if you have one phone line and would like to receive help and
be online at the same time.
E-mail -
Send an e-mail to support@Smarthinking.com
and a customer service representative will get back to you within
24 hours.
Online Tour
- An "Online Tour" movie is now available on the Web site and
can be accessed from the Smarthinking.com home page by clicking
on the "Online Tour" button.
The Ivan G. Seidenberg
School of Computer Science and Information Systems
Tutoring