Pace University/NACTEL Program

Description

This course will provide students with the basic foundation on which to build and improve communication skills for the workplace. Students will create business and technical correspondence, technical reports, user manuals, and technical instructions. Emphasis will be placed on working collaboratively in an online environment.

Goals and Objectives

To learn basic business and technical communication skills.
To select appropriate writing style and document format.
To write technical instructions and manuals.
To use graphics, tables, and charts to illustrate, explain, and summarize data.
To create and send email messages using proper "Netiquette."
To create business letters and memos for the telecommunications and electronics industries.
To write informal and semi-formal technical reports.
To write collaboratively.

Course Materials

Course Topics

WEEK	TOPIC	ASSESSMENTS
1	The Technical Writing Process, Using the Pyramid Method	Theory Questions
2	Using the Pyramid Method for Technical Correspondence	Writing Techniques Exercises
3	Using the Pyramid Method for Technical Correspondence, contd. Technical Writing Techniques	Writing Techniques Exercises and Written Correspondence Exercise, Quiz 1
4	Group Revision Project	Writing Techniques Exercises and Written Memo Revision Exercise Group Project
5	Collaborative Online Writing	Writing Techniques Exercises and Online Discussion
6	Correspondence Analysis and Review, Informal Technical Reports	Online Discussion, Quiz 2
7	Informal Technical Reports	Written Reports Exercise
8	Illustrating Technical Documents	Quiz 3
9	User Manuals and Technical Instructions	Quiz 4
10	User Manuals and Technical Instructions	Written Instruction Sheet Exercise Group Project
11	User Manuals and Technical Instructions	Written Users Manual Exercise Group Project
12	Final Examination	Proctored Final Examination

Proctor Information

Please note that this course requires a proctor. You can read more about the proctoring program and steps needed to obtain an approved proctor by clicking on this link: Proctoring Program.

There will be a maximum of one proctored examination for this course. Specific details will be provided once classes begin under the COURSE INFORMATION section of Blackboard.

Seidenberg School of Computer Science and Information Systems