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Student FAQ
  1. How do I get help?
  2. What is a mentor?
  3. Can I talk to other students?
  4. How do I get in touch with my instructor?
  5. How do I drop a course?
  6. How do I add a course?
  7. How can I keep track of what courses I've taken?
  8. How do I get another copy of my voucher?
  9. How do I pay for classes?
  10. How can I get a copy of my grades?
  11. How do I apply for a certificate?
  12. How do apply for graduation?
Proctor FAQ
  1. Why do I need a proctor?
  2. Do all courses require a proctor?
  3. Do all exams for a particular course require a proctor?
  4. Who will be acceptable as my proctor?
  5. What will my proctor's responsibilities entail?
  6. Does my proctor need to have knowledge of the subject matter?
  7. Is my proctor required to have email and Internet access?
  8. What steps do I need to take to establish an approved proctor?
  9. Does my proctor need to have the proctor application notarized?
  10. When is the notarized proctor application due?
  11. Where can I get a copy of the Proctor Application?
  12. I can't print out a copy of the completed proctor application?
  13. How can I access the Online Proctor Application?
  14. Can I change my proctor?
  15. Has my proctor been approved yet?
Proctored Exam FAQ
  1. What should I do to prepare for my proctored exam?
  2. How can I access information for my proctored examinations?
  3. Where can I get a copy of the Student/Proctor Verification form?
  4. My proctor does not have the password to access my exam.
  5. I'm with my proctor and we can't access the exam.
  6. My proctor accessed the exam, but it's not printing out correctly.
  7. My proctor accessed the exam, and I started taking it online, but the computer froze during the exam.  We had to reboot the system and can't get back into the exam now.
  8. I finished the exam and clicked on the SUBMIT button, but got an error message.  Was it submitted okay?
Technical FAQ
  1. What do I need to participate?
  2. Do I really need 64 Megabytes of RAM?
  3. Why do I need a CD-ROM drive?
  4. Do I really need sound and audio capability?
  5. What computer skills do I need?
  6. How do I get technical help?
  7. What kind of Technical Support can I get?
  8. Can I use a Mac?
  9. I can't log into Blackboard.
  10. My password isn't working.
  11. I'm having trouble uploading my files in the Student Drop Box.
  12. I can't get into my quiz. What happened?
  13. I have other questions that are not answered here. How can I get the answers?
Student FAQ
1. How do I get help?
  • For guidance on what classes to take and when, visit the individual program pages in the Academic Requirements section.
  • For Technical Support, or to be put in touch with your advisor, contact nactel@pace.edu.

2. What is a mentor?

Merriam-Webster Dictionary defines a mentor as someone who acts as a trusted counselor or guide. Our mentor program will give you access to advisors just like you who are in the program or who can give you professional or academic advice.


3. Can I talk to other students?

Absolutely. You can access students in any of your classes through Student Tools in Blackboard. You can contact them individually by email, or as a group on discussion boards. If you'd like to talk to someone before applying, send us an email and we'll ask someone to contact you.


4. How do I get in touch with my instructor?

Simply go to Student Tools in Blackboard to find your Instructor's email address.


5. How do I drop a course?

Before dropping a course, we'd ask that your discuss it with your Advisor first. Simply send an email via Contact Us. To drop, you simply access the Drop Form in Student Services. Depending on when you drop the course, you will be responsible for a certain amount of tuition, so be sure to review the information carefully before making your decision.


6. How do I add a course?

You can add a course only during the first week of the semester, and do this by completing an Add Form which is found in Student Services. You should always consult with your Advisor first, however, to make sure you have the prerequisites you need. Simply send an email via Contact Us.


7. How can I keep track of what courses I've taken?

You can access a Student Information Center using your User ID and password that will detail all the courses you've taken, listing the semester and credits for each. Additionally, you can use the Student Information Center to change your contact information, access a variety of forms and review assessment scores, as well as update Prior Learning information.


8. How do I get another copy of my voucher?

You should always print a copy directly from the online registration screen if your company requires one. You can get another copy online.


9. How do I pay for classes?

How you pay for classes will depend on the Tuition Assistance policies of your company.

Company letter of credits or vouchers should be emailed to NACTELbilling@pace.edu or faxed to 914-989-8635.

Students paying directly can submit payments by mail or on-line.

Payment information can be found under the admissions tab, in steps for getting started.


10. How do I get a copy of my grades?

Grades are issued at the end of every semester. If you have not received your grades within three weeks after you last class contact please send email via Contact Us.


11. How do I apply for a certificate?

Simply log into the Student Information Center, click on the link for Forms, then find the Application for Certificate in our Forms page, print it and complete it and then send it along with payment according to the instructions.


12. How do I apply for graduation?

Simply log into the Forms page of the Student Information Center, click on the Application for Graduation, print it and complete it and then send it along according to the instructions.


Proctor FAQ

13. Why do I need a proctor?

Pace developed its proctoring system to protect the reputation of the University and guarantee that the degree you earn and present to the world is both earned and meaningful. The intent is to help us verify that the person who completes the proctored exams or assignments followed all necessary guidelines and is actually the individual receiving credit for the course, and that you graduate with all the knowledge implied by the Certificates or the Associates degree in Telecommunications.


14. Do all courses require a proctor?

At this time only certain courses have incorporated the proctoring program. However, gradual implementation is taking place each semester.


15. Do all exams for a particular course require a proctor?

No, many courses have numerous assessments throughout the semester. Some of these assessments are short quizzes, written submissions, homework assignments, etc. A proctor will only be needed to supervise any major examination in which verification is required, such as a midterm or final exam.


16. Who is acceptable as my proctor?

There is a listing of acceptable types of proctors under Proctor Requirements.  Relatives, co-workers and students in the NACTEL program are not eligible to service as proctors.


17. What will my proctor's responsibilities entail?

You can print out and provide your selected proctor with the Proctor Guidelines.


18. Does my proctor need to have knowledge of the subject matter?

No, the proctor's role is to supervise the examination. He or she does not need to have any knowledge of the subject matter.


19. Is my proctor required to have email and Internet access?

Yes, it is important that your proctor have email and Internet access. There will be times throughout the semester when information will need to be sent to your proctor. Email will guarantee that the message gets to your proctor in a timely manner.


20. What steps do I take to establish an approved proctor?

Follow the steps outlined in the Proctor Application Process of this Web site.


21. Does my proctor need to have the proctor application notarized?

Yes, the completed online proctor application must be signed and notarized by your proctor before mailing it back. However, if your proctor is already an approved proctor in our program or is from an official testing service or learning/tutoring center, then the form can just be signed by your proctor prior to returning it. No notarization will be needed.


22. When is the notarized proctor application due?

Check the online calendar for the specific semester in which you are enrolled.


23. Where can I get a copy of the Proctor Application?

You can print out a copy of the Sample Proctor Application and access the Online Proctor Application directly online.


24. I can't print out a copy of the completed Proctor Application.

Try using Internet Explorer if you are using Netscape or another browser.  If it still does not print out, please contact the NACTEL Proctor Advisor.


25. How can I access the Online Proctor Application?

Use the same user name and password that you use to access your Blackboard classes.   If you don't recall your password, try our Password Recovery System.


26. Can I change my proctor?

Yes.  Please follow the steps outline in the Change Proctor section of this Web site.


27. Has my proctor been approved yet?

You should have received an email once your proctor was approved.  If not, contact the NACTEL Proctor Advisor to find out if your signed and notarized application has been received and processed.  


Proctored Exam FAQ

28. What should I do to prepare for my proctored exam?

Review the Proctored Exam Process.


29. How can I access information for my proctored examinations?

Students can access the information for their proctored exams by going into their course via Blackboard and clicking on the Course Information button on the left hand side of the screen.  Here you will see a link that says "Proctored Exam Information."


30. Where can I get a copy of the Student/Proctor Verification form?

You can access the verification form through Blackboard.  Click on the Course Information button on the left hand side of your screen.  You will see a link that says "Student/Proctor Verification Form."  Alternatively, students and proctors can access the form on the Pace University/NACTEL Web site.


31. My proctor does not have the password to access my exam.

Only approved proctors are sent the exam passwords.  These are sent via an email attachment.  If your proctor did not receive the attachment, please contact the NACTEL Proctor Advisor in advance of the date you intend to take the exam.


32. I'm with my proctor and we can't access the exam.

Make sure your proctor is typing the password exactly as it appears on the form.   If this doesn't work, try contacting the NACTEL Proctor Advisor or the Instructor for the course to verify the password with the Proctor.  (Note:   Students will not be given the password directly.)  Please be prepared to let us know what error message you are getting.


33. My proctor accessed the exam, but it's not printing out correctly.

The exam will need to be reset.  Contact either the NACTEL Proctor Advisor or your Instructor.  If you cannot reach anyone, please leave a detailed message and within 24 hours or less someone will get back to you.  If you're still having trouble after the exam has been reset, you might need to try a different browser.


34. My proctor accessed the exam, and I started taking it online -- but the computer froze during the exam.  We had to reboot the system and can't get back into the exam now.

The exam will need to be reset.  Contact either the NACTEL Proctor Advisor or your Instructor.  If you cannot reach anyone, please leave a detailed message and within 24 hours or less someone will get back to you.


35. I finished the exam and clicked on the SUBMIT button, but got an error message.  Was it submitted okay?

First check in Blackboard to see if the exam was submitted.  Click on "Tools" and then "Check Grade."  Find the appropriate column and, if the exam was submitted successfully, you'll see either a number grade or an exclamation point (which means the instructor still needs to review and grade some of the questions).   If you see a question mark or a lock, please contact the NACTEL Proctor Advisor or your instructor to see if the exam was successfully received.  If it wasn't, the exam will be reset and you will need to take it again.  Unfortunately, no answers are saved if the test is not successfully received.


Technical FAQ

36. What do I need to participate?

All you really need is a fairly up-to-date computer system and Internet access, but check out our Technical Requirements for the specifics.


37. Do I really need 64 Megabytes of RAM?

The Technical Requirements we provide are recommended, not minimum requirements. You could certainly take the courses on a slower computer - but keep in mind that downloads will be slower as will navigating around the Blackboard software. You may also run into problems submitting homework.


38. Why do I need a CD-ROM drive?

More and more text books are becoming available on CD-ROM, and some courses may even require a CD-ROM as part of its course materials, so it is important.


39. Do I really need sound and audio capability?

There is some audio included in the course documents, and we anticipate more over time. Plus, we will eventually incorporate both audio and video into the program.


40. What computer skills do I need?

You should really be able to create, save and manage files on your computer, be comfortable installing software, sending and receiving email messages with file attachments and pasting text from a word processor into an email message. But, if you don't have all these skills - don't worry. You'll just need to learn as you go, and that might require a bit more time each week with your classes.


41. How do I get technical help?

You can reach Technical Support Monday through Friday from 9am to 4pm EST at 914-773-3333. Or, simply send an email to nactel@pace.edu. Be sure to include your name, semester, the class you are taking as well as the section, what browser and version you are using and your operating system. This will just help us answer your question more quickly.


42. What kind of Technical Support can I get?

Pace's Technical Support department can help you out with any problems you are having on the Web site or within Blackboard. They cannot provide support for software programs or other issues related to your individual computer. We also do not support Macintosh users at this time.


43. Can I use a Mac?

Our instructions are written for PCs, and not for Macs. However, a seasoned Mac user could most likely translate PC instructions for Mac, but in general we advise against using a Mac to take these courses.


44. I can't log into Blackboard.

Make sure you are typing in your username and password correctly. Remember, most username's are case sensitive. If you have no success, you can reach Technical Support Monday through Friday from 9am to 4pm EST at 914-773-3333 or nactel@pace.edu. Include your name and semester, as well as any classes you are taking. This will help us answer your question more efficiently.


45. My password isn't working.

You should contact Technical Support. We're available Monday through Friday from 9am to 4pm EST at 914-773-3333 or nactel@pace.edu. Include your name and semester, as well as any classes you are taking. This will help us answer your question more efficiently.


46. I'm having trouble uploading my files in the Student Drop Box?

Try renaming the file and sending it again. On occasion, if an error occurs mid-way through sending it -- a partial entry exists, and the server won't let you load another by the same name. If that doesn't work, contact your instructor. Sometimes, in extreme cases, they will accept assignments by email.


47. I can't get into my quiz. What happened?

Exams and quizzes are set up in Blackboard so that you can only access and submit the answers once. So, if you accessed the quiz and received an error when you tried to submit it, here are some possible reasons:

  • You may have accessed the quiz more than once. For instance, if you open the quiz and then print it - the browser will see this as a second request. The same is true if you resize the page while viewing the quiz.
  • If you hit the BACK button, and then went into the quiz again - the software will give you an error because you've accessed the test more than once.
  • Sometimes there is a interruption or miscommunication from the browser resulting in an incomplete submittal. For instance, your session may have timed out or you may have lost your Internet connection. When you try to get back in, you get an error message.

When this does happen, you should either print out or record the error message, and then contact your instructor. He or she can reset the test for you so you can take it again.


48. I have other questions that are not answered here. How can I get the answers?

You can use the Search box in the upper right hand corner to search for a particular word or topic. Or, you can visit the Contact Us page, and select a topic or question and your email will be directed to the appropriate person. Finally, you can access any one of our other FAQs to answer questions about Program, Admission or Registration issues.

 
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